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What Happens When You Contact Lawfty for Your Case - Intake Process

Read to know about the intake process with Lawfty for personal injury cases


Seeking legal representation can be a complex and often overwhelming process, particularly when you go through personal injuries, be it vehicle accidents, product defects, or employment issues.

At Lawfty, we want to be there for you. We understand the importance of providing individuals  with transparency, managing expectations, and offering a clear roadmap for your journey through the initial stages of seeking legal representation.

In this detailed blog, we'll explore step-by-step what to expect when you contact Lawfty, addressing common questions, and concerns, and highlighting the intricacies of the client intake process.

Lawfty Intake Process for Personal Injury Clients

We've streamlined the intake process to ensure accessibility and convenience. If you are injured and think you have a case, here’s what the process with Lawfty would look like:

Step 1 - Contact Lawfty

Your journey with Lawfty begins with a simple step – reaching out for legal assistance.

You can initiate contact through various channels, including our website, a dedicated online form,  phone call or even through social media. This initial contact sets the stage for the comprehensive support and guidance you can expect from Lawfty.

If you want help immediately, you can contact an intake specialist 24/7 at +1 (844) 577-0226. You are welcome to communicate with us in either English or Spanish when you place a call. Alternatively, you can also submit an online contact form for a free case evaluation.

Generally, we take less than 24 hours to get back to you on your inquiry. We handle requests in the order they were received. Our intake team is committed to addressing your concerns promptly and will get back to you as soon as possible.

Step 2 - Streamlined Case Confirmation

Upon contacting Lawfty, our Intake Specialists initiate a focused conversation to confirm the type of case you are calling about. Lawfty handles a diverse range of personal injury cases (e.g., Motor Vehicle Accident, Premises Liability, Assault, Workplace Injury, Animal Attack, Product Liability,  or Employment Law), each requiring specialized expertise.

Understanding the case type streamlines the process and ensures that your case is assigned to a legal professional with expertise in the relevant field. This crucial step ensures that we tailor our approach to your unique situation.

Inquiries via Chats and Forms

For those who choose to reach out via chat or online forms, rest assured that our Intake team is committed to responding promptly. The intake process remains consistent, ensuring a smooth and efficient experience, even if you initiate contact through alternative channels.

At Lawfty, our commitment to your case's swift and thorough handling is evident in every step of our streamlined process. We prioritize transparency, responsiveness, and tailored solutions to ensure you receive the legal support you deserve.

Step 3 - Detailed Summary on Your Case

The intake specialist will then proceed to ask targeted questions specific to your case type, aiming to extract comprehensive details that form the foundation of your legal summary. The questions asked during this phase are crafted to create a comprehensive understanding of your situation. For example, you may be asked:

  • General Case Information
  • Date and Time of Accident
  • All states have passed statutes of limitations, which set strict deadlines for the filing of different kinds of lawsuits in the state's civil court system. Most states have a statute of limitations that specifically applies to personal injury cases (or to lawsuits alleging negligence). Whatever statute of limitations applies to your potential case, if the deadline has passed and you try to file a lawsuit anyway, your case will almost certainly be dismissed.
  • Case-Specific Questions: The questions asked during the intake process may vary based on the type of case.
  • For example, in the case of a motor vehicle accident, clients can expect questions such as:
  • When did the accident happen?
  • Were you driving?
  • Where did the accident occur?
  • How did the accident happen?
  • Comprehensive Inquiry: The Intake team delves into specific details, covering aspects like police involvement, witnesses, medical treatment, insurance, and previous legal representation.

This detailed intake process allows our legal professionals to assess the merits of your case accurately, laying the foundation for a robust legal strategy.

Once all pertinent details are confirmed, you have the option to provide any relevant pictures to enhance the understanding of your situation (though this is entirely optional). Following this, the intake specialist collects your contact information, ensuring a seamless and secure process.

Step 3 - Firm Matching

With a detailed summary in hand, Lawfty reviews your case and works to match you with the law firm best suited to handle your case. You will be seamlessly connected with a personal injury lawyer and a dedicated legal team.

The confirmation of the firm's name is shared with you, and here is where the firm's specific protocol comes into play.

Depending on the firm's procedures, Lawfty will either live-transfer you directly to the chosen law firm, facilitating an immediate connection with an investigator or lawyer. Alternatively, a call back may be scheduled, allowing you the flexibility to choose a time that suits you best.

Experienced Legal Representation:

  • Lawfty's extensive network includes experienced personal injury lawyers who have successfully handled cases similar to yours. Our matching process is meticulous, ensuring that you are paired with legal professionals with a proven track record in cases akin to your situation.
  • Your assigned attorney and support staff commence work on your case promptly, offering comprehensive legal support. This includes not only legal expertise but also the assurance of a team that understands the intricacies of cases like yours.

After completing the intake process, you should anticipate hearing back from the law firm promptly—typically within 48 hours. This ensures that your case receives swift attention, and you can move forward with the next steps in a timely manner.

Step 5: Case Investigation

Once your case is assigned to a law firm, you can expect a meticulous and comprehensive investigation to build the strongest possible foundation for your personal injury claim. Here's what this phase may entail:

  • Your assigned lawyer or investigator may seek additional details to clarify any aspects of your case. This may involve a thorough discussion of the incident, ensuring that every relevant detail is accounted for. This commitment to clarity is essential for building a robust legal strategy.
  • Your lawyer will contact the opposing party in your claim, formally informing them that their law firm represents you. This step is crucial in establishing the legal representation framework and setting the stage for further proceedings.
  • You may have to provide any required documents and evidences including police reports, photographs, video footage, witness statements, or physician’s statements.
  • Your lawyer will negotiate with insurers on your behalf. This involves presenting the gathered evidence and building a compelling case to secure a fair out-of-court settlement.
  • If negotiations for a fair settlement outside of court fail, your legal team is prepared to take your case to trial. This includes thorough trial preparation, ensuring that your case is presented effectively in a courtroom setting.

The investigation phase is a crucial step in building a strong personal injury claim. From evidence collection to engagement with professional investigators, our lawyers are dedicated to constructing a solid foundation for your case, ultimately seeking the compensation you deserve.

Post-firm decision, the intake specialist remains your point of contact, providing you with updates on the outcome.

Case Resolution:

  • The ultimate goal of your collaboration with Lawfty is the resolution of your case. This may involve negotiations, settlements, or, if necessary, litigation. Our legal professionals will guide you through the options, providing expert advice to help you make informed decisions. Your active involvement and input remain integral throughout this process.

Continuous Communication and Personalized Support

At Lawfty, our commitment to your case doesn't end with the initial intake process. We understand the importance of ongoing communication and personalized support to guide you through every stage of your legal journey. Here's what you can expect after your initial contact with Lawfty:

1. Case Tracking and Updates

  • Lawfty remains by your side until your case is settled. Whether your case is pending, signed, rejected, or unconverted, our Information Specialists (IS) have access to your case's intake thread. This allows them to provide you with updates, ensuring transparency and keeping you informed about the progress of your case.

2. Client-Centric Communication

  • Lawfty facilitates open communication between clients and IS. We prioritize a client-centric approach, allowing for back-and-forth communication to address any questions or concerns you may have.
  • Our Intake Team follows a structured Need to Contact (NTC) protocol to ensure that every client receives prompt and thorough communication. If a client is unreachable during the first contact attempt, we will make additional efforts to connect, showcasing our dedication to your case.

3. Flexible Call Backs and Follow-ups

  • Lawfty offers flexible call back times. We recognize that life can be busy, and intake specialists will accommodate your schedule.
  • If you need time to gather additional information or have specific preferences for follow-up calls, we will be happy to schedule follow-ups at a later time that suits you.
  • In case we miss you, rest assured that our team leaves detailed voicemails and text messages. This ensures that you know exactly why Lawfty is reaching out and what information or updates are available.

Assistance in Rejections

If, unfortunately, the case is rejected, the intake specialist will check in with you once again. In such cases, we go the extra mile by connecting you to a second firm that specializes in your case, whenever possible.

In instances where a second firm isn't available, we value your time. You'll receive an automated rejection text promptly. This text includes a provided number that directs you to a nationwide network of lawyers, expanding your options for further assistance.

Multilingual Support and Empathetic Service

  • Bilingual Intake Team: All intake specialists at Lawfty are fluent in both English and Spanish, ensuring that language is not a barrier to seeking legal assistance. We also offer a free translation service for clients who need assistance in other languages.
  • Empathetic Service: While our intake specialists cannot provide legal advice, they are trained to assess whether a case qualifies for review. Importantly, they approach each interaction with empathy, providing a personable experience for clients.

Representation for Multiple Plaintiffs

  • Multiple Plaintiffs: Our system allows us to add as many plaintiffs as necessary, streamlining the process for cases involving multiple individuals.
  • Representation on Behalf of Others: Lawfty understands that someone may call on behalf of another person. Our system accommodates such situations, ensuring that seeking legal assistance is accessible and straightforward.

At Lawfty, our comprehensive and client-focused approach extends beyond the initial intake, emphasizing continuous communication, personalized support, and a commitment to guide you through every step of your legal case.

Contact Lawfty

By demystifying the intake process, we aim to empower you with knowledge, answer your questions, and guide you through the complexities of legal representation.

If you are injured and think you have a case, contact Lawfty today and take the first step towards seeking justice. Remember, you're not alone – Lawfty is here to advocate for your rights and provide the support you need.

Free Case Consultation

To schedule your free and confidential case review call us at (844) 997-5100 or fill out the contact form below.

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