What Happens When You Contact Lawfty for Your Case - Intake Process
Read to know about the intake process with Lawfty for personal injury cases
December 13, 2023
Read to know about the intake process with Lawfty for personal injury cases
December 13, 2023
When you’ve been injured in an accident, the days that follow can feel confusing and overwhelming. Between medical care, insurance calls, and uncertainty about your rights, the idea of contacting a lawyer might feel daunting. That’s where Lawfty steps in—making the legal process approachable, transparent, and client-focused from the very first conversation.
If you’re wondering what happens when you contact Lawfty, this guide walks you through exactly what to expect—from your first inquiry to being matched with an experienced personal injury attorney.
Lawfty isn’t a traditional law firm. We connect injured individuals with trusted, vetted personal injury attorneys who have the right experience for their case. Whether you were injured in a car crash, a slip and fall, or another type of accident, we ensure your claim is handled by a legal team that understands the complexities of your situation.
From the start, our process focuses on efficiency, compassion, and accessibility—so clients can move from confusion to clarity quickly.
The first step is simple: reaching out.
You can contact us through the website, by submitting a free case evaluation form, or by calling our 24/7 intake line. Clients can communicate in English or Spanish, and requests are handled in the order they’re received—typically within 24 hours.
Even if you’re unsure whether you have a valid personal injury case, it’s worth starting a conversation. Our intake specialists guide you through what information you’ll need to determine whether your case qualifies for review.
Once you connect with us, an Intake Specialist will listen carefully to understand your situation. This isn’t a generic questionnaire—it’s a structured but conversational process meant to identify the nature of your claim.
We connect clients across a wide range of personal injury categories, including:
By identifying your case type early, we ensure your inquiry is directed to the legal professionals best suited to handle it.
If you reach out via chat or an online form instead of a call, the process remains the same. Our intake team will review your information, follow up with questions if needed, and ensure your case is handled with care and attention to detail.
Once your case type is confirmed, the Intake Specialist will ask targeted questions to create a clear summary of your situation.
Expect to share details like:
These questions help us understand the scope of your case and evaluate its strength. You may also share photos or documents, though that’s completely optional.
This step ensures your future attorney starts with accurate, well-documented information—saving you time and helping the legal process move faster.
After your case summary is complete, we carefully review the details to match you with a personal injury firm that has the right expertise.
This matching process is one of our biggest strengths. Each partner firm in the Lawfty network has been vetted for experience, results, and client care. Whether your case involves a car accident, workplace injury, or assault, you’ll be connected with an attorney who specializes in that area of law.
Depending on the firm’s protocol, you may be connected immediately through a live transfer or receive a call back to discuss your case further. Either way, the goal is a seamless handoff so you can begin working with your attorney as soon as possible—often within 48 hours.
Once your case is assigned to a firm, your attorney and their team begin a detailed investigation. They’ll review all available evidence, including police reports, photos, medical records, and insurance communications.
The law firm will:
While this phase is handled by the assigned attorney, we remain a point of contact to ensure communication flows smoothly and that your experience continues to meet expectations.
Our commitment doesn’t end once your case is matched. Transparency and communication are integral to every client’s experience.
You’ll receive updates about your case status—whether it’s pending, assigned, or closed. Our Information Specialists (IS) track each intake thread to make sure clients never feel left in the dark.
The communication structure includes:
If your case is rejected by one firm, we may connect you with a second firm that specializes in your case type whenever possible. And if no firm is available, you’ll still receive a prompt message with options to explore additional legal networks.
Every conversation at Lawfty is handled with empathy. Our intake team can’t offer legal advice, but they are trained to listen with care and help you take the right next step.
All specialists are fluent in both English and Spanish, and translation services are available for other languages. We ensure that language barriers never prevent someone from getting the legal help they need.
Our system also supports complex cases involving multiple plaintiffs or situations where someone calls on behalf of an injured loved one.
Understanding what happens when you contact us isn’t just about logistics—it’s about empowerment. When you know what to expect, you can approach your situation with confidence, clarity, and peace of mind.
Lawfty’s intake process is built around three key values:
This combination ensures that injured individuals don’t face the legal process alone—and that they’re connected quickly to a law firm ready to advocate for them.
If you’ve been injured and are unsure where to turn, contacting Lawfty is a step toward clarity and recovery. You don’t have to navigate medical bills, insurance adjusters, and legal forms alone.
By simplifying the intake process, we help clients nationwide get the guidance they need—fast, empathetically, and without upfront costs.
Take the first step toward understanding your options and protecting your rights. Contact Lawfty today for a free consultation.
What happens after I contact Lawfty?
You’ll speak with an intake specialist who gathers details about your case and connects you to a qualified personal injury attorney suited to your situation.
How long does it take to hear back?
Typically within 24 hours. Calls and online submissions are handled in the order received.
Does Lawfty handle my case directly?
We connect you to a vetted law firm with the right expertise. Your assigned attorney handles the legal process while we ensure communication and transparency.
Can I speak to someone in Spanish?
Yes. Our intake team is bilingual in English and Spanish, with translation services available for other languages.
What if my case is rejected?
If a law firm cannot take your case, we may refer you to another firm or provide information about nationwide legal resources.
Is there any cost to contact Lawfty?
No. Case evaluations are free, and you only pay legal fees if your case is successfully resolved.
This article provides general information about Lawfty’s intake process and is not legal advice. Laws and procedures vary by state and case type. For specific legal guidance, consult with an attorney licensed in your jurisdiction.
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Our team will review your information and will contact you within three hours during our work day. If it’s outside of our business hours, please give us 24 hours for us to get back to you. If you need to speak with someone sooner, please call us at +1 (844) 577-0226.
